Privacy

At SellTrac, we are committed to protecting your privacy and the security of your business data. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform.

1. Information We Collect

To provide our business management services, we collect the following types of information:

Account Information: Name, business name, email address, and physical address provided during registration.

Business Data: Inventory details, material weights, and social media keywords configured within the app.

Customer Data: Names, addresses, and contact details of your customers that you input or import for invoicing and shipping purposes.

Financial Integration Data: We collect API keys and tokens required to connect your accounts with Stripe, PayPal, and Square.

2. How We Use Your Information

We use the collected data strictly to:

Facilitate the creation and delivery of invoices.

Support copy and paste of social media comments.

Generate domestic and international shipping labels.

Synchronize transaction statuses between your payment gateways and SellTrac reports.

Improve app performance and troubleshoot technical issues.

3. Data Security and Financial Privacy

No Credit Card Storage: SellTrac does not store your customers' raw credit card numbers or CVVs. All payment processing is handled directly by integrated third-party gateways (Stripe, PayPal, Square) using secure, encrypted tokens.

Encryption: We use Industry-standard SSL/TLS encryption to protect data in transit between your browser and our servers.

API Security: Your payment gateway API keys are encrypted and stored in a secure environment accessible only by the application logic required to execute your requests.

4. Third-Party Sharing

We only share information with third parties necessary to perform the service:

Payment Processors: To initiate and track invoices.

Shipping Carriers: To purchase labels and calculate postage.

Cloud Hosting: To store your account data securely on our servers.

We never sell your data or your customers' data to third-party advertisers.

5. Data Retention

We retain your information for as long as your account is active. If you choose to delete your account, we will remove your personal and business data from our active databases, except where retention is required by law for tax or audit purposes.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.

Request the correction or deletion of your data.

Export your customer and sales data at any time.

7. Cookies and Tracking

We use essential cookies to maintain your login session and remember your preferences. We do not use tracking cookies for behavioral advertising.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Email: [email protected]

Support Address: 22420 Ocean Ave, Torrance CA 90505